Our Refund Policy

We’ll always try to make sure that you're happy with your bistro experience. If things aren't quite right, we'll follow these terms & conditions to refund you where possible.

Food Order Errors

If you receive food that is different from your confirmed order, we sincerely apologise. Please call us as soon as you notice the error and we will either supply the correct item, offer a refund or arrange credit against a future order.  

 

Food Order Incomplete

If for any reason you do not receive your full order we will make it up to you. Please call us as soon as you notice any food items missing from your order. We will either supply the correct item, offer a refund or arrange credit against a future order.

 

Food Dissatisfaction

We prepare our food using fresh, good quality ingredients from trusted suppliers. We take great care and pride in all of the dishes we make. We operate a safe and hygienic work environment. If for any reason you are unhappy with the food you have received please do let us know. We will discuss any issues and if appropriate a refund or credit will be offered.

Refunds are not typically provided for food that a customer simply does not like.

 

Food Allergies 

These must be notified at time of order. We will not refund or credit any meals based on allergies that have not been notified at time of order.

 

Cancellation of Order

If for any reason you need to cancel your order we will refund only it, if we are notified before 10am on day of collection. 

 

Alteration to Orders

Within reason we will accommodate alterations to your order if notified by 10am on the day of collection. Where this results in a lower total price a refund will be offered.

 

Refunds can only be made only to the credit card from which the original order was paid.

 

Company - Buchanan Food LTD; 

Co. No; SC317796

Registration and address - 8 Kinord Drive, Aboyne. AB34 5JZ

Please feel free to contact us if you have any questions regarding our Refund Policy.

Email bistro@buchananfood.com or for an immediate response please call 01330 826530

Honest Thoughtful food

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